Terms & Conditions

Thank you for visiting Cheongdam Aesthetics Clinic & Group of Companies (the “Company”). The terms and conditions contained herein (the “Terms & Conditions”) form the entire agreement between the Company and you as a customer (the “Customer(s)”), relating to the products and services provided by the Company, and there are no other terms except as set forth herein.

  1. Definitions
  • “Medication” refers to any medication prescribed by the Company’s medical doctors (the “Doctors”) to the Customers;
  • “Product(s)” refers to any merchandised products that are purchased by the Customers from the Company;
  • “Treatment(s)” refers to any treatments provided by the Company to the Customers, including but are not limited to, any Botulinum Toxin A, fillers, face lifting, lasers, bio-remodelling, injectables and skin boosters.
  1. Consultation Fees and Appointments
  • A consultation fee is chargeable for any consultation with the Doctors.
  • The Company reserves the right to reschedule any appointment in the event that a Customer arrives more than 30 minutes after their scheduled appointment time, subject to the availability of appointment slots.
  1. Pricing of Products & Treatments
  • All prices of Products and Treatments, including any packages or promotions will be reflected in the price lists and/or any other relevant forms of communication materials.
  • All prices include GST unless indicated otherwise.
  • The Company reserves the right, at any time, to change the prices, and/or to withdraw any promotion, including free trial, in respect of the Products and Treatments.
  • In the event that any pre-paid Products and/or Treatments become unavailable prior to their redemption/usage, the Company reserves the right to substitute them with Products and/or Treatments that are of equivalent or higher purchase price than that of the unavailable Products and/or Treatments.
  1. Payment Terms
  • All deposit paid by Customers to secure an appointment with the Company shall not be refundable.
  • Customers are required to make full payment for all Products and/or Treatments either in advance or on the same day of purchase/usage upon confirmation of the purchase and/or issuance of a Tax Invoice.
  • Customers are required to make full payment in advance of at least 50% of the purchase price of any Treatments package upon confirmation of the purchase and issuance of a Tax Invoice, i.e., upon the 1st Treatment, in order to be entitled to the package. Customers are required to make full payment of the remaining purchase price of the Treatments package within two (2) months from the date of purchase.
  • All Treatments packages are valid for twenty-four (24) months from the date of purchase. Any unutilised Treatments under any package shall be forfeited forthwith after twenty-four (24) months from the date of purchase.
  1. Packages and Treatments
  • In respect of all Treatments packages, the Company does not guarantee that the Customer would be assigned to the therapist, doctor, and/or beautician of the Customer’s choice. The Company may, in its sole and absolute discretion, accede to the Customer’s choice of the therapist, doctor, and/or beautician, subject to the availability of the same at the point of request.
  1. Refunds, Cancellations, Transfers & Exchanges
  • There shall be strictly no refunds, cancellations, transfers and/or exchanges for all Products and/or Treatments, save for exceptional medical reasons deemed valid by the Doctors.
  • Notwithstanding the above, the Company retains the sole and absolute discretion to decide on any requests to refund, cancel, transfer and/or exchange the Products and Treatments.
  • In the event that the Company decides, in its sole and absolute discretion, to grant any refunds and/or cancellations:
  • the Company shall be entitled to deduct from the amount to be refunded to the Customer (1) the non-discounted prices, i.e., ala carte prices, of the Products and/or Treatments that have been utilised by the Customer (including partially), and (2) an administrative fee equivalent to 15% of the purchase price of the relevant Products and/or Treatments that have not been utilised by the Customer (the “Deductions”). The Customer agrees that the Deductions are not onerous or a penalty and constitute a genuine pre-estimate of the loss and damage suffered by the Company as a consequence of the refunds and/or cancellations.
  • any unutilised complimentary item(s) provided to the Customer up to that point shall be forfeited and the Customer agrees that he/she shall not be entitled to the same.
  • for complimentary item(s) that has been utilised by the Customer, the Company is entitled to deduct or withhold from the amount to be refunded to the Customer the non-discounted prices, i.e., ala carte prices, of the same.
  • In the event that the Company decides, in its sole and absolute discretion, to grant any transfer and/or exchange of the Products and Treatments, the Company shall be entitled to impose an administrative fee of S$50 for each of such transfer and/or exchange.
  1. Medication
  • There shall be strictly no refunds and/or returns for Medication once purchased.
  1. Medical and Health Conditions
  • The Customer shall disclose to the Company all relevant medical and health conditions prior to each Treatment, including any changes in such medical and health conditions, accurately and completely.
  • The Company shall not be liable for any injury, loss and/or damage to the Customer arising from the Customer’s failure to disclose any such medical and health conditions, accurately and completely.
  1. Risks and Limitations
  • The Customer understands that results of the Products and/or Treatments may vary from individual to individual, and acknowledges that no assurances, guarantees, representations and/or warranties whatsoever have been made to the Customer by the Company as to the results of the Products and/or Treatments.
  • The Customer understands that all Products are for personal use only and must be used strictly in accordance with the stated instructions and precautionary guidelines, and the Customer agrees to adhere to the instructions and precautionary guidelines.
  • If the Customer develops any adverse reaction to the Products, the Customer shall immediately discontinue use of the Products and seek medical attention. The Company shall not be liable for any injury, loss and/or damage to the Customer arising from such adverse reaction.
  • The Customer understands that there may be possible risks, side-effects, complications, and/or limitations associated with the Treatments to be administered, and will carefully consider these prior to consenting to the same.
  • The Customer understands that failure to comply with any and all aftercare instructions and/or recommendations given by the Doctors and/or the Company’s representatives to the Customer in relation to any affected area after a Treatment may prolong or aggravate the affected area, and the Customer agrees to comply with the instructions and recommendations.
  1. Limitation of Liability
  • The Company shall not be liable for any injury, loss and/or damage whatsoever that may occur to or suffered by the Customer arising, during or in connection with the provision of the Treatments, to the fullest extent permitted by law, whether in contract, tort, or otherwise, unless caused by the gross negligence of the Company, and the Customer agrees to hold harmless, to the fullest extent permitted by law, the Company, its directors, employees, and representatives in this respect. Customers are responsible for the safety of their personal belongings.
  • The Customer agrees that the total liability of the Company, whether in contract, tort, and/or otherwise, shall be limited to S$10,000.00 only.
  1. Termination of Agreement
  • The Company may terminate this agreement in relation to any Treatments packages with any Customer and/or refuse entry to its premises by any Customer, where there is just cause to do so in the reasonable opinion of the Company, including the occurrence of any or all of the following events:
  • The Customer has committed a potential criminal offence in the Company’s premises;
  • The Customer has displayed unbecoming or uncivil behaviour within the Company’s premises;
  • The Customer has failed to observe or comply with any Terms & Conditions set out herein;
  • The Customer has acted in any manner that is abusive or offensive towards any of the Company’s personnel and/or any other Customers.
  • In the event of a termination of any Treatments package:
  • the Company shall be entitled to deduct from the amount to be refunded to the Customer the Deductions. The Customer agrees that the Deductions are not onerous or a penalty and constitute a genuine pre-estimate of the loss and damage suffered by the Company as a consequence of the termination.
  • any unutilised complimentary item(s) provided to the Customer up to that point shall be forfeited and the Customer agrees that he/she shall not be entitled to the same.
  • for complimentary item(s) that has been utilised by the Customer, the Company is entitled to deduct or withhold from the amount to be refunded to the Customer the non-discounted prices, i.e., ala carte prices, of the same.
  1. Confidentiality of Information/ Personal Data
  • The Company shall keep confidential any and all medical and health information provided by a Customer to the Company.
  • The Company is committed to the protection of personal data of its Customers.
  • The Company may share the Customers’ personal data within the Company and/or with any other persons in connection with the purposes set forth below under paragraph 11.4, including but is not limited to, the Company’s directors, employees, affiliates, agents, representatives, partners of the Company and its group of companies.
  • The Company will collect, use, disclose, store and/or otherwise process the Customers’ personal data for the following purposes:
  • provision of the Medication, Products and/or Treatments;
  • promoting, improving and furthering the provision of the Medication, Products and/or Treatments to the Customer, which includes marketing and promotion of new products and services by way of:
  • phone calls;
  • text messages (including SMS and WhatsApp);
  • sending newsletters and marketing materials by way of email or direct mail; and
  • participation in promotions and contests.
  • The Customer may, by written notice to the Company at any time, inform the Company to stop collecting, using, or disclosing his/her personal data in any way; however the Customer acknowledges and understands that informing the Company to do so may result in a disruption of the Company’s delivery of its services to the Customer.
  1. Miscellaneous
  • The Company reserves its right to amend, vary, add and/or delete any of the Terms & Conditions, at any time and without prior notice, and a Customer shall be bound by the same upon the Company’s publication of the updated Terms & Conditions via any of its communication channels with the Customer.
  1. Dispute Resolution and Governing Law
  • The Terms & Conditions herein (including any updated version(s)) shall be governed by, construed, and interpreted in accordance with Singapore Law.
  • Parties shall refer any and all disputes, controversies or differences arising out of or in connection with these Terms & Conditions, including any question regarding its existence, validity and/or termination, for resolution via mediation administered by the Singapore Mediation Centre, failing which the parties shall then refer the same to be finally resolved by arbitration conducted in Singapore in accordance with the arbitration rules of the Singapore International Arbitration Centre (“SIAC”) for the time being in force, which rules are deemed to be incorporated by reference in this paragraph. The arbitral tribunal shall consist of one (1) arbitrator appointed by the President of the SIAC. The language of the arbitration shall be English.

Updated version: 1 December 2024